We're Here to Help
678 Lee St.
Des Plaines, IL 60016
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.
There are two (2) ways to check the tracking information available for your package:
1) In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
2) You can track your order by entering your tracking information directly on the carriers website.
Depending on the shipping method you may visit USPS.com, FedEx.com or the specific carrier used when placing an order and enter the tracking number emailed to you directly on the carrier’s website.
If you do not receive an email from GRJ Health within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, log into your GRJ Health account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via the Online Request Form.
There are several reasons why your order may have been cancelled:
- The item(s) sold out or are unavailable.
- There is a delay in replenishment for your item(s).
- We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 10 business days to clear and 14 business days for the amount to post to your account, depending on your financial institution.
For other questions or information related to an order placed or the products offered on our website, please contact firstname.lastname@example.org